How to sort out requirements for outsourcing your IVR IVR plays an important role in caller experience, but is just one segment of call treatments. Furthermore, the focus of the article was to prompt organizations to engage top quality VUI designers, rather than continue down their current path of “patching and fixing bit by bit.” The publication’s focus on speech recognition did not permit discussing total caller experience, and why VUI designers are just one of many important facets of improving caller experience. We will follow up here to discuss the bigger picture over the coming months. So stop back to discuss the many points … …more