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SJS Solutions and VoxPeritus’ partnership empowers employee knowledge and engagement within support and sales organizations to drive employee engagement.
We find it amazing that even companies who spend massive amounts of time, money, and people to focus on customer experience across their business, all too often miss focusing on their voice channel customer experience.
Cyara Crawler Automates IVR Mapping. VoxPeritus will deliver updated IVR documentation in 70% less time, providing extremely accurate customer experience perspective.
A bit of telephone history helps set perspective. It is good to remember where we started from to understand where we are today, and where we can go tomorrow.
Businesses spend billions of dollars to perfect their customers' experience across multiple touchpoints such as their products and services, retail stores, web storefronts and in-person sales interactions. Yet the voice channel remains the most powerful touchpoint for customers when they expect assistance, no matter what demographic. Their voice channel holds or destroys tremendous value!
VoxPeritus is the voice of experience regarding voice technologies. Our twenty plus years of call center, voice, and converged voice/data experience includes extensive research on these ever-changing technologies and vendors. Furthermore, our experience allows us to provide you with up to date and candid information about each vendor, product and service offering.
Unlike other consultancies who are reluctant to provide evidence of their work, VoxPeritus proudly provides work product, so you can determine for yourself if we measure up to your expectations. Since we are constantly updating our work, stop back often to see our latest work, including upcoming proprietary examples that are undergoing the registered trademark process.
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