Flashing numbers and stats to your employees is counter productive and devalues the human touch of contact centers. Learn how to appropriately communicate valuable knowledge and only provide statistics when agreed upon thresholds have been broken.
This is the July 1960 issue of The Bell System Technical Journal that outlines the Touch Tone button design effort. Some of these will appear strange to us today, but more than a handful of designs were created to test in order to maximize speed and accuracy in dialing.
This whitepaper is from Matt Strach\Brand Manager at our partner GM Voices. We endorse 100% of GM Voices viewpoints outlined in this paper, and strongly feel that we not only share values with GM Voices, but also their can do attitude. Read on for a concise education on how businesses need to approach their voice channel to protect their Trillions...yes that is a Capital T!... of brand value.